5 Ways to Land Celebrity Clients

Leave a comment

99e8be944c39ee74_TVLand3

Selling  properties to professional athletes is a niche that Birmingham, Mich-based  realtor Jason  Abrams discovered by accident.

“I got a referral from a colleague to help an NFL player who was moving to  Detroit,” he says. “I later learned that the average homeowner moves once every  seven years — the average athlete, however, moves five times in nine years. I  decided to find a way to receive more of those leads.”

Almost eight years later, he’s sold dozens of homes to clients like Derrick  Morgan of the NFL’s Tennessee Titans and Greivis Vasquez of the NBA’s New  Orleans Hornets. His jet-setting work as sports realtor is the subject of HGTV’s  new reality show Scoring the Deal.

Abrams shares five tips for getting and keeping high-profile  clients:

1. Know the ‘in.’ When selling a product or service to an  athlete or celebrity, Abrams says it’s all about referrals. “You won’t get far  going directly to the client,” he says. “Instead, you need to build  relationships with trusted sources of the client. For example, find a way to  connect with an agent or financial advisor. If you can get these people sold on  you, you have a much better chance of getting a referral.”

Related: How  Creative Thinking Can Nab a Coveted Celeb Endorsement

2. Get around the gatekeeper. To approach a client’s trusted  sources, you have to find a way in. Abrams says social media makes it easier  than ever to find connections, but he believes in the power of a phone call.

“When I first started, it was all about cold calls,” he says. “The trick is  to beat the receptionist to the office. One of my secrets was to make early  morning phone calls, before the office opened. If the company has a dial-by-name  directory, you can often catch the person you want to reach at their desk,  especially if their name is on the door. You’d be amazed at who picks up the  phone at 5:30 a.m.”

3. Stand out. When you’re selling a commodity such as real  estate, you’re working with the same inventory as every other realtor, says  Abram. That means your value comes from standing out.

“No matter what your industry, work on developing your qualifications and  personality,” he says. “Have an excellent commitment to client, and find a niche  and exploit it.”

4. Say a memorable ‘thank you.’ Abrams says his success came  from two thank yous. After selling his first property to the Detroit Lions  football player, he went to North Carolina and California to personally thank  the player’s financial advisor and agent.

“The financial advisor couldn’t believe someone flew out to say thank you,”  he says. “I didn’t make it past the agent’s receptionist, but he called me later  and told me he thought it was amazing that I flew all the way from Detroit. I  got my next two referrals from those thank yous.”

5. Have a higher mission. Abrams says having a genuine  concern for his clients has been vital for his business. “I discovered that  79 to 83 percent of NFL players file bankruptcy within five years of leaving the  league,” he says.

“That doesn’t just affect the player, it affects their family and their  children. I decided to reduce that percentage by giving my clients good  financial advice.”

While it’s cost him clients and commission, he advises that rookies rent for  the first year. “For me, it isn’t just a sale. It’s about becoming a  trusted part of their team.”

Read more: http://www.entrepreneur.com/blog/225469#ixzz2Pmy4XRQi

Lawn & Landscape Business Owners Need to Realize it’s Not All About Them

Leave a comment

selfish

To be honest, this really goes for all businesses in general, not just lawn and landscape businesses.

Look at your advertising. Look at your website. Glance at your flyers and brochures. Take a quick look at your direct mail pieces. Even look at your facebook and twitter feeds.

Where is the focus? Usually, it’s on “us” instead of the prospect or customer. Usually, it’s about how great we are and all the amazing things we can do or have done.

Yes, there is a time and place and even a smart way to tout your accomplishments, but your advertising really isn’t the best place.

Your advertising should be about the person considering hiring you. It should be about what they want and how they will feel and what they will be able to accomplish by hiring you instead of someone else.

“We have been serving the tri-state area for over 10 years.” – So what…

“We provide all of the services you need and want.” – Says who?

“We are the best at what we do.” – Ya think, huh?

“We are fully insured.” – You should be anyway.

“We use the best products and equipment the industry has to offer.” – Doesn’t everyone?

My point is, make it about them. Focus on how you will save them time and money. Make them understand that you will do whatever it takes to make them happy and satisfied and coming back for more. Tell them how easy it is to work with you. Ensure them that you do what you do for them, not for you. Show them testimonials. Show them examples of your work. Convince them that you are their partner and they are in charge.

People are selfish and always want to know… “What’s in it for me?”

Give them what they want and make it all about them.

Can Sending Direct Mail Letters Grow a Lawn and Landscape Business?

Leave a comment

junk2

Absolutely.

But…. Yes, there is a “but”…

Only if it is done the right way.

I recognize the desire for getting your message in front of as many prospects as possible. Reasoning would tell you that the more prospects you are put in front of, the better chance you have of gaining a greater number of new clients.

However, in the case of direct mail, quality over quantity will always prove to be more successful.

A successful direct mail campaign for a lawn and landscape business is one that is targeted, presented the right way, with a powerful message.

Targeted

Don’t just pick a zip code and start wasting your postage. Determine the areas you want to work in, right down to the exact streets you want to build a client list. Find out the names and addresses of the people who live on that street. Know what services you provide and match them to areas and neighborhoods that want, need and already pay for your services. If you are providing simple mow, blow and go services, you probably don’t want to mail to high-end homes. If you are installing upscale water features and back yard living areas, you probably don’t want to target low or middle income neighborhoods.

Presentation

Nowadays, when you go to the mail box it is stuffed full of bills, credit card offers, and plenty of junk mail. If you package your direct mail piece to look anything like junk mail, you are wasting your money. This is about getting results. In order to get results, the first hurdle you need to get over is people tossing your letter in the trash. To accomplish this task, you should hand-address each envelope and place a first class stamp on it. Is this time consuming? Yes. Is it a little more costly? Yes. Does it work? Absolutely. Would you throw away a letter that was hand-addressed to you with a stamp on it? Probably not. Curiosity will make you open the letter to see if it is something personal.

Getting people to open the letter is step 1. The way the letter appears in their hand when they open it is just as important. If you place a boring, typical sales-pitch letter on your company letterhead, people will quickly recognize what’s going on and toss it in the garbage. Think different. Use a format that is going to jump out at them and get their attention. Use a headline that will almost force them to read on.  Keep it professional, but don’t be afraid to get a little daring. The squeaky wheel gets the grease.

Message

If you are going to introduce yourself and your company, talk about how long you have been in business and how you provide the following grocery list of services, don’t waste the paper. People see this stuff all the time, they aren’t impressed and frankly, they only care about what’s in it for them. Get to the point. Make an impact. Show them you are different and it is in their best interest to call you instead of someone else. What makes you different? Whatever that is, run with it and get their attention and get the phone ringing.

Q&A: How to Stand Out in The Crowd in The Lawn & Landscape Industry

1 Comment

stand-out-of-the-crowd

Sean,

I am in the Atlanta area and have been operating my business for 9 years now. It seems like everyday there is someone new jumping in the business and it is making it very hard for me to grow my business. I want to stand out from the field. I want people to notice me and choose me over every other guy out there who does not take this business as seriously as I do. Can you lead me in the right direction?

Terrell

Terrell,

Competition exists everywhere so don’t think that this is specific to your area. It is unfortunate that there is such a low barrier of entry into this industry, but that is the case. When your area becomes saturated with options for customers, you are right, you have to do whatever is necessary to stand out. In a perfect world, you have an enormous advertising budget and you can splash your name everywhere imaginable. But I am going to assume you are not working with a rich uncle’s bank account. Here are a few things you can do:

1.) Create a Marketing Plan. Sit down and do it. Many people in this industry pick a few forms of advertising for the season, throw it against the wall and see what sticks. That is not a plan. You have to decide what you are going to do, when you are going to do it and stick to the plan.

2.) Evaluate your competition. Who are they? What do they do? How do they advertise? What services do they offer? What areas do they service? Do they have a website? Do they directly compete with you? Do you need to improve your positioning in the marketplace based on what you have seen from your competitiors? What makes you better than them?

3.) Define a USP – a Unique Selling Proposistion – what makes you different? What makes you a better choice? Why should someone hire you instead of anyone else? Is it because of the work you do? The quality of the work you do? The way you treat your customers? The prices you charge? Figure that out.

4.) Communicate your USP. A lot of people in this industry claim they are different or special or unique, and some of them actually are. Where most fall short is comunicating this. You must let your audience know what makes you different and why that difference is worth hiring you over someone else.

Marketing vs. Advertising – What’s The Difference?

Leave a comment

Marketing-vs-Advertising

You will often find that many people confuse marketing with advertising or vice versa. While both components are important they are very different. Knowing the difference and doing your market research can put your company on the path to substantial growth.

Let’s start off by reviewing the formal definitions of each and then I’ll go into the explanation of how marketing and advertising differ from one another:

Advertising: The paid, public, non-personal announcement of a persuasive message by an identified sponsor; the non-personal presentation or promotion by a firm of its products to its existing and potential customers.

Marketing: The systematic planning, implementation and control of a mix of business activities intended to bring together buyers and sellers for the mutually advantageous exchange or transfer of products.

After reading both of the definitions it is easy to understand how the difference can be confusing to the point that people think of them as one-in-the same, so lets break it down a bit.

Advertising is a single component of the marketing process. It’s the part that involves getting the word out concerning your business, product, or the services you are offering. It involves the process of developing strategies such as ad placement, frequency, etc. Advertising includes the placement of an ad in such mediums as newspapers, direct mail, billboards, television, radio, and of course the Internet. Advertising is the largest expense of most marketing plans, with public relations following in a close second and market research not falling far behind.

The best way to distinguish between advertising and marketing is to think of marketing as a pie, inside that pie you have slices of advertising, market research, media planning, public relations, product pricing, distribution, customer support, sales strategy, and community involvement. Advertising only equals one piece of the pie in the strategy. All of these elements must not only work independently but they also must work together towards the bigger goal. Marketing is a process that takes time and can involve hours of research for a marketing plan to be effective. Think of marketing as everything that an organization does to facilitate an exchange between company and consumer.

This was written by Laura Lake from About.com – it is spot on. Don’t confuse the two. Advertising is just a portion of marketing.

Making The Move – Getting Out of The Field So You Can Manage & Grow Your Business

Leave a comment

You decide to start your own lawn care and landscaping business. You get your insurance, your business cards, some equipment and a truck. You tell your friends, family and neighbors and before you know it, you have some work to do.

Some time passes and without you truly realizing it, you actually have the makings of a real business here. You have a web site and your phone rings, people recognize who you are, your trucks are lettered, you have more equipment, you have a company logo, and a garage overflowing with parts, equipment and tools, and you even have a couple part time people helping you out more often than before.

Is it time? You know, c’mon, don’t be afraid – answer the question.

Is it time for you to start working your way out of the field and into a true ownership role? Of course you own the business now, but often times in the beginning stages of a lawn care and landscaping business it is easy to feel as if the business actually owns you.

10833490-landscaper-operating-gasoline-leaf-blower

It has been said by business leaders and gurus for many, many years. You can either work “in” your business, or you can work “on” your business.

Working “in” your business in this industry is a little different than a lot of other industries. When you are out in the field busting your hump for 12-16 hours a day in the heat and sun it takes a toll on your body and your mind. It makes it that much harder to then shift your focus to working “on” your business, doing tasks like building systems, accounting, budgeting, estimating, marketing, recruiting, customer retention, etc…

So how does someone make that transition from being out in the field to being in the office (so to speak)?

Well, there are a couple ways to do this, depending on your situation:

1.) Gradually transition your way out of the field. In other words, pick a set amount of hours you will work in the field and be determined to stick to this plan no matter what. Let’s say currently you are out in the field (and doing other tasks like equipment maintenace, etc.) an average of 70 hours per week. You decide that you are only going to work in the field 30 hours per week now. You are going to work Wednesday, Thursday, Friday from 7am to 5pm – no exceptions. This gives you Sunday, Monday, Tuesday and Saturday all day to focus on your business. It also gives you from 5pm on on the three work days to run some errands, tie up loose ends, etc….

To make this work you need to have employees in place that have been properly trained and can be trusted and will follow procedure. Starting out, it is nice to have at least 2 guys ready to go. More than likely you have already been working with them in the field so they are aware of how things should be done. Also, if these 2 employees have only been working with you part-time or on a limited basis, you have to recognize that you now have the financial responsibility to deal with as well – meaning you will now have 2 employees on payroll full time.

This means that you cannot waste time while working “on” the business. Aside from getting the business organized, creating structure, etc… you have to create and implement a marketing plan. You need to be placing bids, meeting prospects and making sure that you are getting the word out within the confines of your budget.

Remember, the goal here is to grow the business.

At first there will be some issues – you will need to implement a work-quality-check procedure to make sure that your employees are doing things the way you expect them to be done and in a timely manner. There will be questions asked and mistakes made. It’s part of the process so don’t get too frustrated.

2.) Option two is probably more effective based on a few necessary factors:

a.) Your business is not in full-operation year round

b.) You have some money set aside to make this transition

For example, if you are in the northeast and your business winds down in mid-December and does not pick back up until early April, you have about 16 weeks to get everything ready to go for the upcoming season – a season that will begin WITHOUT you in the field. This makes a lot of new business owners nervous, and rightfully so. Up to this point you have been the one out in the field leading the charge, making sure everything is done and done right. But now you have enough work to legitimately justify two employees handling the load in the spring.

The issue here is simple – how effectively will you spend those 16 weeks “off”?

You have to plan routes, find employees, create a handbook, implement procedures and systems, be prepared to incur the expense (and headaches) of two employees, and oh yea…

Advertise, Advertise, Advertise.

Get the work, keep building the business. Be as organized as you can be. Find all options to save money. A very common way is for you to maintain equipment and trucks, you are the one who picks up product, you are the one who does estimates, you are the one who gasses the trucks and equipment in the morning, etc…

Bottom line – make the decision, stick to it, roll with the punches and before you know it, your body will be thanking you, your business will be growing, and you will have the wonderful experience of getting phone calls at 7 am that your employee can’t make it to work that day because his cat stole his keys and he has a headache and his doctor told him he needs to start taking longer lunches…

TV Commercial for Your Lawn Care Business

Leave a comment

Maybe you are considering TV as a way to get the word out about your business. Local cable has its advantages. Check with your local cable provider for rates and production. You will be pleasantly surprised at the reach and potential ROI. I’m not sure the guy below had the right idea though.

Is Marketing Your Lawn & Landscape Business Really That Hard?

Leave a comment

If you have a plan, nothing is as hard as it seemed before you actually took the time to create a plan.

First of all, keep in mind that “Advertising” and “Marketing” are not one in the same – advertising is actually a part of the marketing process.

Now if you ask 20 professional marketers what marketing means, you will probably get 20 different answers. As far as the lawn care and landscaping industry, I have broken it down over the years so it is a little easier for business owners to understand exactly how this works.

First, what is “included” in the marketing process? Here is a list that I have always worked by, but certainly you are free to add to it:

1.) Branding

2.) Positioning

3.) Traditional Advertising

4.) Internet Advertising

5.) Public Relations / Community Involvement

6.) Networking

7.) Market Research

8.) Sales Strategy

9.) Customer Support

10.) Damage Control / Reputation Management

 

Sounds pretty fancy and complicated, huh? Not really, not at all, actually. Think about each of 10 features of marketing listed above – they all work together.

Now keep in mind, marketing should never be something you do on a whim or do without a plan.

 

1.) What are your goals you want to accomplish with your marketing? Write them down.

2.) How will you use and construct each of the 10 items listed above to accomplish your goals? Write them down.

3.) What is your marketing budget? How much are you able to spend on all of these efforts?

4.) Execute your plan – many business owners get started with a full head of steam and then stop or quit because the season gets started or they get discouraged.

5.) Analyze the results. Where are you getting results? What aspect of your marketing is not working?

6.) Don’t stop learning, experimenting and trying new things.

 

If you would like more detail about how to construct a marketing plan that will get results without spending mountains of money, sign up for The Lawn Letter at http://www.thelawnletter.com

Lawn & Landscape Business Marketing

Leave a comment

Many business owners in the lawn and landscape industry know they have to advertise in order to grow their business and attain more clients. Common sense, right?

But let’s face it, advertising and marketing in 2013 is a little different than it was in 1990. There are more options and possibilities than ever before. The days of putting a sign on your truck, passing out business cards and placing an ad in the Yellow Pages and calling it a day are over.

In order to effectively create a marketing plan for your business, you need to do the following:

1.) Determine what you want to achieve with your marketing – more clients, more brand awareness, penetrate a new zip code, etc…

2.) Create a plan in writing of all the different types and methods of advertising you will be using – internet marketing, traditional marketing, branding, networking, etc.

3.) Follow through – you have a plan so execute to the end.

4. Track results – there really is no point in attempting different types of advertising if you do not know where your best results come from and where you have miserably failed.

5.) Stay up to date on trends – twitter, facebook, review sites, Google Places, etc. New options pop up on a regular basis and you need to know what they are and if they make sense for your business.

Can a Lawn & Landscape Business Grow with a $200 Advertising Budget?

1 Comment

$200 for marketing and advertising to build a business….

Before I begin, I’m going to say that hunger, desire and the refuse-to-lose attitude that goes along with the mere $200 is absolutely necessary.

So it’s 2013, people look for everything they want and need online for the most part, so there needs to be a presence online. You need a website.

Wait, don’t websites cost like $2,000 or something? Besides, how many people know how to build a website?

Wait….it’s easy. It’s called WordPress.

1.) Buy a domain name for your business – $6.99.

2.) Go to wordpress and set up a site – free.

3.) Direct your domain name to your wordpress site – $13.00.

4.) Get 5,000 flyers made (assuming you will make it look right and say the right things, not just a grocery list of services you provide) – $79.00.

5.) Get 1,000 business cards made at a vistaprint.com site for $34.99.

6.) Build your google local page – an ABSOLUTE MUST – free.

7.) Place a business card sized ad in your local newspaper in the areas you intend to service – small newspaper – usually a once a week publication – $10.00 (weekly).

8.) Create a facebook page for your business and actually build it and use it – free.

9.) Email friends and family and let them know you are in business and ask them to spread the word – free.

10.) Get 8 large yard signs made from vistaprint.com and strategically place them in high-traffic areas – $55.99

Total spent $199.97

But please read my first few sentences. With a $200 budget, you can get a lot further in 2013 than you could in the year 2005 even.

It still comes down to your willingness and desire to get off your rear-end and do all of this – relentlessly. Passing out flyers, shaking hands, passing out business cards, telling people about your facebook page, placing signs, building your own site…. Effort.

Older Entries

Follow

Get every new post delivered to your Inbox.

Join 2,639 other followers

%d bloggers like this: